We at Kenya Urban Roads Authority are committed to excellence in provision of a safe and secure Urban road network. This shall be achieved by provision of high quality professional services and continuous improvement of service delivery to all our clients and stakeholders.

This shall be achieved by;

• Disseminating on a timely basis, accurate and reliable information concerning Urban road Development, rehabilitation, protection, Maintenance, key urban road policies and best practices
• We shall endeavor to build capacity in road maintenance, management and development through information exchange between stakeholders and urban planners.
• The Authority will provide a working environment that fosters excellence, teamwork, safety and enthusiasm among our employees.
• The Authority shall relentlessly pursue compliance to quality management requirements as a critical factor in quality assurance in all our processes.

We shall ensure that the service charter is reviewed periodically and that the quality objectives associated with it are established and updated in line with the dynamic needs and requirements of our customers and stakeholders.

MKATABA WA HUDUMA

Sisi kama mamlaka inayosimamia barabara za miji, Kenya Urban Roads Authority (KURA) tutahakikisha kwa njia ya utaalamu tunatoa huduma za mtandao wa barabara za miji zilizo bora na zenye usalama. Haya yatafaulu kwa kutoa huduma za kitaalamu pamoja na kuboresha utoaji wa huduma zetu kwa wateja wetu na washika dau.

Tutafanikisha utoaji wa huduma zetu kwa njia zifuatazo;

• Tutasambaza taarifa za sawa na za kuaminika kwa wakati ufaao kuhusiana na ustawi na maendeleo ya barabara za mijini,ikiwemo marekebisho, ukarabati na shughuli za kiufundi kwenye barabara hizo, pamoja na sera muafaka za barabara za miji
• Tutajitahidi kuwa na uwezo kamilifu wa kukarabati, usimamizi na ustawi wa barabara kupitia ubadilishanaji wa taarifa kati ya wadau na wanaopanga ramani za miji.
• KURA itaendelea kutoa mazingira bora ya kufanyia kazi yanayoendeleza ufanisi, ushirikiano,usalama na ari ya kufanya kazi miongoni mwa wafanyikazi wetu.
• KURA itahakikisha inatoa usimamizi bora kama kigezo muhimu cha kukadiria ubora wa hali ya juu kwenye shughuli zetu zote.

Tutahakikisha kuwa mkataba huu wa huduma utakuwa ni wenye kuangaliwa upya mara kwa mara na kufanyiwa uhakiki kila mara, na kwamba ubora wa malengo unaohusiana na mkataba huu wa huduma unazingatiwa kuhusiana na mahitaji ya wateja na washikadau kwa jumla.